Video Call Support

Support information for Looped video calls

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7 articles in this collection
Written by Jennifer O'Leary

Why did my place in line move?

Why does the number change for place in line before and during an event.

Written by Jennifer O'Leary
Updated over a week ago

How do I take a screenshot?

How to take a screenshot during your call

Written by Jennifer O'Leary
Updated over a week ago

I didn't receive a call

What to do if you did not receive an incoming call

Written by Jennifer O'Leary
Updated over a week ago

Missed Call

What to do if you missed your call

Written by Jennifer O'Leary
Updated over a week ago

My call froze and disconnected

Video call froze and/or disconnected

Written by Jennifer O'Leary
Updated over a week ago

Video / Sound Issue During Call

Issues with audio or video during a call

Written by Jennifer O'Leary
Updated over a week ago

Device Permissions

What permissions does the Looped app need in order for you to receive your call and for you to be able to hear and see the talent.

Written by Jennifer O'Leary
Updated over a week ago