All Looped events require a ticket reservation. You must have or create a user account and login to LoopedLive.com before making a ticket purchase.

(Click HERE for instructions on how to create a user account on Looped)

Note: the email address you are logged in with at the time of purchase will be the email address associated with your ticket reservation.

Watch your Looped Livestream Event on a Computer

  1. Go to LoopedLive.com/login and Login using the email address linked to your ticket reservation.
  2. After you have logged in, you may update your profile information if needed and select 'Update Profile' to continue.
  3. Select MY EVENTS from the navigation bar at the top of the page. Your confirmed event ticket reservations connected to your email address will appear under "You're Going!" on the MY EVENTS page (The 'Redeem Ticket Code' option is NOT Applicable to this event.)
  4. Click the "Enter Event" button listed under "You're Going!" to access the livestream watch page at the time of the event.
  5. Once on the watch page, you will see the the livestream player, event details, and chat room!
  6. A circle play button will appear on the video player shortly before the event start time, press the play button to connect to the livestream.

Watch your Looped Livestream Event on the Looped App

  1. Download the Looped app to your iOS or Android smartphone. (If you already have the Looped app, please verify your app is up to date by checking you device's App Store.)
  2. Login to the Looped app using the email address linked to your ticket reservation.
  3. Locate your event on the My Events tab and tap the photo on the event listing.
  4. Tap the Watch Livestream button to access the livestream watch page. Use the chat box on the screen to connect with other fans and ask questions during the livestream event!
  5. A circle play button will appear on the video player shortly before the event start time, press the play button to connect to the livestream.

Access your Virtual Meet & Greet:

  1. Download the Looped app available from the Apple and Android App stores.
  2. Login to the Looped App with the email address used to make your event ticket reservation.
  3. After you have logged in, you may update your profile information if needed and select 'Update Profile' to continue.
  4. Tap on the 'MY EVENTS' tab on the lower left-hand corner of the app. Your confirmed event reservations will appear here under “You’re Going!”
  5. Tap the event image under “You’re Going!” to enter the event.
  6. Once inside the event, you will see the details of the event, along with your place in line to receive a call on the screen.
  7. Meet and mingle with other fans by joining the event chat room from the event page in the Looped App shortly before the event start time.

Note: you can only be logged into the Looped app on ONE mobile device in order to receive your video call.

Tips for your Virtual Meet & Greet:

  • Make sure you have strong WiFi or cellular data connection. We recommend testing your device's connection speed at fast.com and using which settings have the fastest speed. A speed of at least 30 Mbps is preferred.
  • Be prepared to take your call in a quiet and well-lit area so your host can see and hear you! If you cannot be in a quiet room, we recommend using headphones or earbuds with a built-in microphone.
  • Use the Camera button on-screen during your call to take a selfie photo with the host. A 3-2-1 countdown will appear, so you can be ready for the shot! Your image will save to the app under DOWNLOAD CONTENT

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