Access Looped Livestream Event on a Computer

Ticket Reservation Purchased Directly on LoopedLive.com or Through a Partner Site Without a Ticket Code:

  1. Go to LoopedLive.com/login and Login using the email address from your ticket reservation. (First-time users must create a Looped account with their ticket reservation email address - click HERE for more information.)
  2. After you have logged in, you may update your profile information if needed and select Update Profile to continue.
  3. Select MY EVENTS from the navigation bar at the top of the page. Any confirmed event ticket reservations connected to your email address will appear under "You're Going!" on the MY EVENTS page (The Redeem Ticket Code option is NOT Applicable to events reserved on Loopedlive.com)
  4. Click the "Enter Event" button listed under "You're Going!" to access the livestream watch page.
  5. Once on the watch page, you will see the the livestream player, event details, and chat room!
  6. A circle play button will appear on the video player shortly before the event start time, press the play button to connect to the livestream.

Ticket Reservation Purchased Through A Partner Site REQUIRING A Ticket Code:

  1. Login to the Looped website HERE with your preferred email address. (First-time users must create a Looped account - click HERE for more information.)
  2. After you have logged in, you may update your profile information if needed and select Update Profile to continue.
  3. Select MY EVENTS from the navigation bar at the top of the page.
  4. Click the blue REDEEM TICKET CODE button and enter your Ticket Code and click REDEEM. The Ticket Code is an alpha-numeric code included in your ticket reservation confirmation email.
  5. When your code has been successfully redeemed, it will bring you directly to the livestream watch page with the video player, event details, and chatroom.
  6. A circle play button will appear on the video player shortly before the event start time, press the play button to connect to the livestream.

Note: if you have already redeemed your ticket code, your confirmed event reservation will appear on the MY EVENTS page under “You’re Going!” - click the event image to enter the livestream watch page.

Accessing a Looped Livestream on the Looped App

Ticket Reservation Purchased Directly on LoopedLive.com or Through a Partner Site Without a Ticket Code:

  1. Download the Looped app to your iOS or Android smartphone. (If you already have the Looped app, please verify your app is up to date by checking you device's App Store.)
  2. Login to the Looped app using your email address from your ticket reservation. (First-time users must create a Looped account using the email from their ticket reservation - click HERE for more information.)
  3. Locate your event on the My Events tab and tap the photo on the event listing.
  4. Tap the Watch Livestream button to access the livestream watch page. Use the chat box on the screen to connect with other fans and ask questions during the livestream event!
  5. A circle play button will appear on the video player shortly before the event start time, press the play button to connect to the livestream.

Ticket Reservation Purchased Through A Partner Site REQUIRING A Ticket Code:

  1. Download the Looped app to your iOS or Android smartphone. (If you already have the Looped app, please verify your app is up to date by checking you device's App Store.)
  2. Login to the Looped app using your email address. (First-time users must create a Looped account - click HERE for more information.)
  3. Tap the Menu tab and select Redeem Ticket Code.
  4. Enter your personalized Ticket Code (included in your ticket confirmation email) and select Redeem.
  5. Locate your event on the My Events tab and tap the photo on the event listing.
  6. Tap the Watch Livestream button to access the livestream watch page. Use the chat box on the screen to connect with other fans and ask questions during the livestream event!
  7. A circle play button will appear on the video player shortly before the event start time, press the play button to connect to the livestream.

IMPORTANT NOTE: if you have a VIP ticket reservation that includes a 1-on-1 video chat, you MUST login to the Looped mobile app immediately after the livestream in order to receive your call.

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