At this time, Livestream-only / GA ticket holders are able to access our livestream events on a computer.

VIP ticket holders can only access livestream events through the Looped mobile app due to 1-on-1 VIP video calls taking place through the app.

To access on a computer with livestream-only ticket reservation made on LoopedLive.com:

  1. Go to LoopedLive.com/login and Login using the email address from your ticket reservation. (First-time users will be prompted to verify their email address via a one-time-use, 6-digit numeric Looped Verification Code that you will receive via email. Once you have verified your account you will be asked to create a password)
  2. After you have logged in, please enter your name, an optional photo of yourself and click the "Update Profile" button.
  3. Click the 'My Events' Tab from the navigation bar at the top of the page. Your confirmed event reservations connected to your email address will appear here under "You're Going!" (The Redeem Ticket Code Options is NOT Applicable to events reserved on Loopedlive.com)
  4. Click the "Enter Event" button under "You're Going!" to access the event page.
  5. Once on the event page, you will see the details of the event, the livestream plater, and a chat room!
  6. A PLAY BUTTON will appear on the event page shortly before the event start time. Click this button to watch the livestream!

If you have a VIP ticket, you must be logged into the Loop app on one mobile device only in order to watch the livestream and receive your video call.

Tips:

  • Make sure you have strong WiFi or cellular data connection. We recommend testing your device's connection speed at fast.com and using which settings have the fastest speed.

To access on a computer with livestream-only ticket reservation made on partner website:

  1. Login to the Looped website HERE with your preferred email address. (First-time users will be prompted to verify their email address via a one-time-use, 6-digit numeric Looped Verification Code that you will receive via email. Once you have verified your account you will be asked to create a password)
  2. After you have logged in, please enter your name, an optional photo of yourself, and click the 'Update Profile' button.
  3. Select the 'MY EVENTS' page from the navigation bar at the top of the page.
  4. Click REDEEM TICKET CODE and enter your Ticket Code. The Ticket Code is an alpha-numeric code included in your ticket reservation confirmation email. Click OK to submit your code.
  5. When your code has been redeemed, it will bring you directly into the Livestream! When you are ready to access the event at showtime your confirmed event reservations will appear on the 'MY EVENTS' page under “You’re Going!”.
  6. Click the "Enter Event" button under “You’re Going!” to access the event page.
  7. Once on the event page, you will see the details of the event, the livestream player, and a chat room!
  8. A PLAY BUTTON will appear on the event page shortly before the event start time. Click this button to watch the livestream.

If you have a VIP ticket, you must be logged into the Loop app on one mobile device only in order to watch the livestream and receive your video call.

Tips:

  • Make sure you have strong WiFi or cellular data connection. We recommend testing your device's connection speed at fast.com and using which settings have the fastest speed.

Note: If you have purchased a ticket to access to a Looped event from one of our partners outside of loopedlive.com, note that it may take up to a few days for your Ticket Code to be delivered to your inbox. Please contact the site that you purchased access on for an estimated delivery date.

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