To join a Virtual Meet & Greet event on Looped, you will need to purchase a ticket on our website at loopedlive.com. Once you've completed your purchase on our website, please follow the steps below to access your event!

For Virtual Meet & Greet reservations made on LoopedLive.com:

  1. Download the Looped app available from the Apple and Android App stores.
  2. Login to the Looped App with the email address used to make your event ticket reservation. (You will be prompted to login via a one-time-use, 6-digit numeric Looped Login Code that you will receive via email. )
  3. After you have logged in, please enter your name, an optional photo of yourself, agree to the terms and services, and tap 'Let’s Go' button.
  4. Tap on the 'MY EVENTS' tab on the lower left-hand corner of the app. Your confirmed event reservations will appear here under “You’re Going!” (Redeem Ticket is NOT Applicable to events reserved on LoopedLive.com.)
  5. Tap the event image under “You’re Going!” to enter the event.
  6. Once inside the event, you will see the details of the event, along with your place in line to receive a call on the screen.
  7. Meet and mingle with other fans by joining the event chat room from the event page in the Looped App shortly before the event start time.

You must be logged into the Loop app on one mobile device only in order to receive your video call.

Tips:

  • Make sure you have strong WiFi or cellular data connection. We recommend testing your device's connection speed at fast.com and using which settings have the fastest speed.
  • Use the Camera button on-screen during your call to take a selfie photo with [TALENT NAME]. A 3-2-1 countdown will appear, so you can be ready for the shot! Your image will save directly to your phone’s photo album.
  • Be prepared to take your call in a quiet and well-lit area so your host can see and hear you! If you cannot be in a quiet room, we recommend using headphones or earbuds with a built-in microphone.

For Virtual Meet & Greet reservations made from partner websites:

  1. Download the Looped app available from the Apple and Android App stores.
  2. Login to the Looped App with the email address used to make your event ticket reservation. (You will be prompted to login via a one-time-use, 6-digit numeric Looped Login Code that you will receive via email. )
  3. After you have logged in, please enter your name, an optional photo of yourself, agree to the terms and services, and tap 'Let’s Go' button.
  4. Select Redeem Ticket and enter your Ticket Code. The Ticket Code is an alpha-numeric code included in your ticket reservation confirmation email. Press OK to submit.
  5. Tap on the 'MY EVENTS' tab on the lower left-hand corner of the app. Your confirmed event reservations will appear here under “You’re Going!”
  6. Tap the event image under “You’re Going!” to enter the event.
  7. Once inside the event, you will see the details of the event, along with your place in line to receive a call on the screen.
  8. Meet and mingle with other fans by joining the event chat room from the event page in the Looped App shortly before the event start time.

You must be logged into the Loop app on one mobile device only in order to receive your video call.

Tips:

  • Make sure you have strong WiFi or cellular data connection. We recommend testing your device's connection speed at fast.com and using which settings have the fastest speed.
  • Use the Camera button on-screen during your call to take a selfie photo with [TALENT NAME]. A 3-2-1 countdown will appear, so you can be ready for the shot! Your image will save directly to your phone’s photo album.
  • Be prepared to take your call in a quiet and well-lit area so your host can see and hear you! If you cannot be in a quiet room, we recommend using headphones or earbuds with a built-in microphone.

If you have purchased a ticket to access to a Looped event from one of our partners outside of loopedlive.com, note that it may take up to a few days for your Ticket Code to be delivered to your inbox. Please contact the site that you purchased access on for an estimated delivery date.

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